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FAQ's
Is Cash On Delivery Available?
Yes, cash on delivery is available. All COD orders will be confirmed by our sales team via call or WhatsApp before dispatch. Please note that orders will only be dispatched once confirmation is received.
Can I return a product purchased from Feliztoyz?
Yes, we guarantee a 5-day easy return policy.
This means customers can initiate a return request within 5 days of receiving the product from our logistics partner.
To validate the reason for the return, please provide the following:
- High-resolution and bright images of the damaged product, including both the entire product and the damaged part.
- An unboxing video of the product.
You can submit the return request and share the required information through:
Email: support@felixtoyz.com
How many days will it take for me to receive my order?
The delivery time depends on the product and location.
We provide two delivery options to our customers:
Typically, we dispatch our products within 24-48 hours, and they are delivered within 5-14 days across India.
Can I return my product?
We always strive to ensure our customers love our products, but if you find the need to return an order, we're here to assist.
Simply email us at support@felixtoyz.com directly, and we'll guide you through the process.